Hanafi Widyanto

Sept 2023 - Present

Infrastructure Management: Managed, monitored, and maintained High Availability (HA) for Transaction Processing Gateway (TPG) server infrastructures supporting banking SMS Blast and WhatsApp Business API (WABA) services .
Network & Storage Operations: Performed regular installations, configurations, and software/firmware patching for Cisco routers/switches, FortiGate Firewalls, and Pure Storage systems .
Virtualization & Migration: Executed physical-to-virtual (P2V) server migrations to VMware ESXi environments and seamlessly migrated Cisco server workloads .
Traffic & Performance Analysis: Analyzed data traffic anomalies (SMS & WA) and generated monthly server capacity utilization reports to ensure strict Service Level Agreement (SLA) compliance .
Stakeholder & Compliance: Drafted technical Standard Operating Procedures (SOPs), reviewed Managed Services billing documentation, and coordinated extensively with over 100 banking users and stakeholders .

Aug 2022 - Sept 2023

System Health Monitoring: Monitored the reliability of Kaseya and SolarWinds server infrastructures, conducting proactive analysis to prevent CPU and memory utilization anomalies .
Endpoint Troubleshooting: Performed deep-dive root-cause analysis (RCA) and resolved Kaseya agent data delivery failures on the client side .
Reporting & Managed Services: Compiled periodic system performance reports (daily, weekly, monthly) and produced Managed Services handover protocols as a basis for client billing verification .

Aug 2021 - Aug 2022

Gateway Application Support: Maintained the operational reliability of TPG servers facilitating SMS Blast distribution and real-time notification systems for the mobile banking application (BRImo) .
Traffic & Billing Analysis: Extracted, monitored, and reconciled SMS and WhatsApp traffic billing reports to drive operational cost efficiency .
Client Coordination: Acted as the Single Point of Contact (SPOC) for 100+ banking users, ensuring the smooth execution and scheduling of SMS/WhatsApp Blasts .
Analytic Reporting: Produced daily, weekly, and monthly analytical data reports regarding application utility metrics .

Jul 2019 - Aug 2021

Massive Infrastructure Monitoring: Monitored and maintained the stability of VSAT network connectivity (Hughes HX50 & Jupiter systems) covering 10,000+ ATM nodes and Bank BRI branches across Indonesia .
Field Dispatch & Coordination: Coordinated and guided 50+ field technicians through investigation, fault isolation, and physical network repairs at remote locations .
Server Maintenance: Conducted routine checks and preventive maintenance on VSAT servers and networks at the Hub side .

Professional Summary